Cancellation and refund policy

Plug Craft sells digital products that are delivered immediately after payment. This policy explains when an order can be cancelled and when you can get your money back.

Cancellation

You can cancel an order at any time before the payment is completed simply by closing the Razorpay payment page; nothing is charged. Once the payment is successful, the licence key and download are issued at once, so a paid order cannot be cancelled. You can still ask for a refund under the conditions below.

When you can get a refund

You can request a full refund within 7 days of purchase if:

• the plugin does not work on your website as described on its product page, and we are unable to resolve the problem after you have shared the details we ask for; or
• you were charged more than once for the same order, or charged for an order you did not receive.

When a refund is not available

• Requests made more than 7 days after purchase.
• A change of mind after the plugin has been downloaded, or buying the wrong product or licence type without contacting us first. In that case we will gladly help you switch to the right licence.
• Problems caused by your hosting environment, other plugins or themes, or by a server that does not meet the requirements listed on the product page.

How to request a refund

Email support@plugcraft.com with your order number, the email address used for the purchase and a short description of the issue.

How refunds are paid

Approved refunds are processed through Razorpay to the original payment method within 7 working days of approval. Your bank or card issuer may take a few more days to show the credit. When a refund is issued, the licence key for that order is deactivated.

Contact

Plug Craft, Prestige Tech Park, Kadubeesanahalli, Bengaluru, Karnataka 560103. Email support@plugcraft.com.